We may offer a return and replacement of a Dystopia23 book or PDF document where you have received an incorrect or unusable file. When you purchase any PDF from the online shop the document should be made available to you automatically. As such, PDF orders are correctly fulfilled and are usable straight away. In the unlikely event that there has been a system error in processing your PDF download, please email us for the correct document at Ferociousgames@outlook.com as quickly as possible and within 7 business days. If your request is approved we will confirm by return email and process the correct item.
We do not accept any return, exchange, or refund of a PDF purchase where you have ordered the wrong product in error, have ordered the same product more than once, or have changed your mind. The nature of a PDF purchase means that once you have accessed or downloaded the file, the sale is complete and a ‘return’ of the product is not possible.